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Cancellation and Refund

CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING

The following applies to all products or services booked via our Site:

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's or hotel's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.

For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by telephoning the call centre on 011-22592733 email to customercare@easytrip.co.in For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) ETI will impose a charge of 50 per rental. For reservations cancelled or amended more than seven days after the booking date, will impose a charge of 200 per rental.

In some circumstances, ETI or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone and obtain written email confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), ETI reserves the right to make a 'no-show' charge of 100% of the total car rental booking value.

In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), ETI reserves the right to charge you an administration fee of Rs.50 per person to cover the administration costs incurred by ETI. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for delivery of paper tickets are non-refundable in the event of cancellation.

If you have used an e-voucher or received a discount when making a booking on the Site, you agree that you have read and accept the e-voucher or discount terms and conditions. Should you make any change to a confirmed booking which was originally made using an e-voucher or discount that e-voucher/discount will become invalid and you may be charged an amount equal to the value of the e-voucher/discount used?

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